The Challenge
Chalet Baita delle Stelle is an exclusive mountain lodge that offers a unique experience to its guests. The problem? **Manual management of information requests and bookings** took hours of work every day, especially during the high season.
The owner spent time on the phone instead of taking care of the guest experience. A solution was needed to automate repetitive tasks without compromising service quality.
The Solution
We developed a complete digital ecosystem that transformed how the Chalet manages bookings:
1. Emotional Website: Design that communicates the exclusivity of the experience through immersive photos, virtual tours, and engaging storytelling. The site is multilingual to attract international tourists.
2. 24/7 AI Assistant: A voice assistant that answers FAQs, provides information on availability and prices, and guides guests through the booking process - even at 3 AM.
3. Integrated Booking Engine: A direct booking system that eliminates OTA commissions and offers a fluid experience from interest to confirmation.
The AI assistant changed my life. I used to spend 3 hours a day on the phone; now I dedicate that time to my guests. And bookings have increased.
The Results
Services Used
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